Getting the Help You Need: Certified Counselors Make the Difference

When you need help with your personal financial situation, it’s important that you deal with an organization run by well-trained, specialized team members who really know their business. That’s why when you call InCharge Debt Solutions, you’re not just connected to an operator. You speak with a certified credit counselor who is thoroughly trained to answer your questions, explain how our organization works, and handle your personal financial management needs.

We take great care in selecting, educating and grooming our counselors to make sure they’re the right candidates for the job. They are tested and screened comprehensively before being allowed to answer calls. All InCharge counselors are also required to become accredited by the Institute for Financial Literacy, an independent certification provider. It’s a lengthy process, but we feel it’s worth the time and effort as it allows us to ensure our clients the highest level of service possible.

One of the first things our credit counselors do with all new callers is help them create a budget based on personal spending and income. During that very first call, our counselors work one-on-one with you to establish this budget history. This way we can customize a unique solution to your financial situation, by making informed recommendations like starting you on a Debt Management Program, providing you with financial educational materials, or suggesting referral programs tailored to your needs. It's all done in a confidential, discreet manner - by a counselor who respects your situation - so you can get the information and support you need to take back control of your financial life.

Why do we place such importance on training our counselors? Because when you’re ready to call, we vow to be ready for you. It’s as simple as that.